Política de envío

SHIPPING POLICY

At MASIA SHOP USA, we are committed to providing you with a seamless and hassle-free shopping experience. To make things even better, all shipments are absolutely free! Below, you’ll find all the details about our shipping process, delivery times, and what to expect when you place an order with us.

1. FREE SHIPPING ON ALL ORDERS

  • No Hidden Costs: We offer free shipping on all orders, no minimum purchase required. Whether you’re ordering one item or multiple, your shipping costs are on us.

  • Nationwide Coverage: Free shipping is available to all 50 U.S. states.

2. PROCESSING TIME

  • Order Processing: Once your order is placed, it will be processed within 1-2 business days. During peak seasons or holidays, processing times may take slightly longer, but we’ll keep you updated if there are any delays.

  • Order Confirmation: After placing your order, you’ll receive an email confirmation with your order details.

3. SHIPPING METHODS AND DELIVERY TIMES

  • Standard Shipping: Most orders are shipped via standard ground shipping. Delivery typically takes 5-7 business days after processing.

  • Expedited Shipping: While all orders are shipped for free, if you need your order faster, expedited shipping options are available at checkout for an additional fee. Expedited orders typically arrive in 2-3 business days after processing.

4. TRACKING YOUR ORDER

  • Tracking Information: Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your package’s progress through the carrier’s website.

  • Delivery Updates: If there are any delays or issues with your shipment, we’ll notify you via email.

5. SHIPPING RESTRICTIONS

  • U.S. Only: Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.

  • PO Boxes: We are unable to ship to PO Boxes. Please provide a physical address for delivery.

6. DELIVERY ISSUES

  • Failed Deliveries: If a delivery attempt fails (e.g., no one is available to receive the package), the carrier will typically leave a notice with instructions for rescheduling delivery or picking up the package.

  • Lost or Stolen Packages: If your tracking information shows that your package was delivered but you have not received it, please contact us immediately at info@masia.us.com. We will work with the carrier to resolve the issue.

7. RETURNS AND EXCHANGES

  • Free Returns: If you need to return or exchange an item, we offer free return shipping. Please refer to our Return Policy for more details.

  • Damaged or Defective Items: If your order arrives damaged or defective, please contact us at info@masia.us.com within 7 days of delivery, and we’ll gladly replace the item at no cost to you.

8. CONTACT US

If you have any questions about your order or our shipping policy, please don’t hesitate to reach out:

  • Email: info@masia.us.com

  • Business Hours: Monday to Friday, 8:00 a.m. to 5:00 p.m. (EST)

IMPORTANT NOTES

  • Holiday Shipping: During peak holiday seasons, delivery times may be extended due to high carrier volume. We recommend placing your orders early to ensure timely delivery.

  • Weather Delays: In rare cases, extreme weather conditions may cause delays in shipping. We appreciate your patience and understanding in such situations.